Refund Policy

1. Scope

This Policy applies to the startup registration fee paid directly to VentureFlo.

Startup investments, grants, loans, and funding awards are governed by their separate agreements.

2. Startup registration

For the PKR 11,500 registration fee:

• You may request a full refund within seven calendar days of payment, provided substantive assessment or another included service has not begun.
• If services have begun, we will assess a refund for the undelivered portion, taking account of completed work and disclosed, non-recoverable costs.
• Once the agreed registration services have been fully delivered, the fee is generally non-refundable, except where services were materially deficient or applicable law requires otherwise.
• A payment acknowledgment or automated account creation alone does not count as substantive delivery.
• Not being shortlisted, receiving no investment offer, or failing to reach a business target does not itself create a refund entitlement where the purchased services were delivered as agreed.

3. Rejected applications and unavailable services

If we decline an application after collecting a registration fee for services we will not provide, we will refund the undelivered portion.

Where we cannot provide purchased registration services, we will offer a suitable alternative or refund the undelivered portion. You are not required to accept credit instead of an otherwise applicable refund.

4. Event cancellation or material changes

If VentureFlo cancels an event that affects your paid participation, we will offer an appropriate refund or transfer option as described in your acceptance notice or event terms.

For a material postponement, location change, or change from in-person to online delivery, we will communicate available options for affected participants.

Travel, accommodation, and other independently arranged costs are not reimbursed unless expressly agreed or required by law.

5. Duplicate payments and payment errors

Verified duplicate payments and amounts incorrectly collected will be refunded. If a payment appears unsuccessful but your account was debited, contact us before paying again.

6. How to request a refund

Use VentureFlo's published contact details and provide your registered name and email; payment date and transaction reference; the service or event concerned; the reason for your request; and relevant supporting information.

Never send passwords, card security codes, or complete card details.

We aim to acknowledge requests within three business days and provide a decision within ten business days after receiving the necessary information.

7. Refund processing

Approved refunds will normally be initiated within ten business days, using the original payment method where available. Your bank or payment provider may require additional time.

Any proposed deduction will be explained. We will not deduct an undisclosed cancellation penalty.

Nothing in this Policy limits a refund or other remedy available under applicable law.